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Michael D. Duke
27183 Curtis Drive
Edwardsburg,
Mi 49112

Mobile/Voice
Mail: 574-250-7290
Email: mduke@qualitysystemconsulting.net
Website: http://www.qualitysystemconsulting.net/
SUMMARY:
Senior
Level Quality Consultant with
extensive background in Quality Management, Production, Manufacturing, Design,
Problem Solving and Training. Qualified by BSME degree and progressive career
growth in the Automotive, Injection Molding, Tool & Die, Appliance,
Aerospace and Defense industries. Highly skilled in the development and
implementation of ISO/QS/TE-9000 business systems, focusing on improving product
development timing, manufacturing costs and lead times to the customer. Working
knowledge and expertise with various quality system standards, such as ISO 9000,
QS-9000, TS16949, TE-9000, Reliability and Maintainability Guidelines, ISO
17025, and various OSHA Requirements.
BUSINESS SCOPE:
Principle Owner and Founder - Quality System Consulting, Edwardsburg, Mi
May 1997 to Present
Specializing in quality system consulting, training, auditing and facilitation,
with strengths in the development of:
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Senior management knowledge and support of quality systems
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LEAN Principles for continuous improvement of product development and
manufacturing processes
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Quality systems that comply with ISO/QS/TE-9000, TS16949, ISO 17025,
Customer, and Regulatory Requirements
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PC and Database applications
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Production and administrative processes
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Engineering and materials management processes
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CURRENT
ACTIVITIES:
Quality
System Trainer – Southwestern Michigan
College – M-TECFacility, Niles, Mi
Providing
custom training and facilitation to various companies on topics such as:
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ISO9000:2000/QS-9000/TE-9000/TS16949:2002/ISO
17025 Overview, Implementation, & Internal Auditing
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LEAN Manufacturing and LEAN
Enterprise Disciplines
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Failure Mode & Effects
Analysis (FMEA), Production Part Approval Process (PPAP),
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Advanced Product
Quality Planning (APQP)
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Supervisor, Management, and
Communication Skills
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Blue Print Reading,
Statistical Process Control for Production, and
Industrial Fork Truck Training
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Project Management, and
Technical Writing Training
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Quality System
Consulting
Providing
assistance in:
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ISO 9000/TS16949/ISO17025
implementation, interpretation and application
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Procedure development, Quality
Engineering, and PPAP preparation
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Internal and supplier quality
system auditing
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Database Development and
Report Writing
Providing
expertise in:
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Analysis
and optimization of existing reporting systems |
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Migration
of spreadsheet reporting to relational database structures |
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Advanced
Development of MS Access databases |
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Development
of Crystal Reports using existing data structures |
EDUCATION:
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LEAN
Manufacturing Certification 6 Part Series, University of Kentucky,
Lexington, Ky
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ASQ
Certified Quality Auditor
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B.S.M.E.,
Mechanical Engineering, University of Michigan, Ann Arbor, MI, 1990
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A.A.,
Pre-Engineering, Valencia Community College, Orlando, FL, 1985
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RELATED ACTIVITIES:
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Senior
Member of the American Society for Quality, St Joseph/Benton Harbor
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Section
Secretary – 2004/2005 to Present |
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Section
Chairman – 2003/2004 |
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Section
Secretary – 2002/2003
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St
Joseph/Benton Harbor ISO Roundtable, Chairman – 2000 to 2004
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PREVIOUS WORK EXPERIENCE:
Pilkington/Libbey-Owens-Ford, Toledo, OH May 1990
to July 1997
Project Manager
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Operating Excellence Department (November 1996 to July 1997)
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Corporate
project manager working with various functions to increase the efficiency of
the product development process, reducing lead times, and improving product
quality.
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Worked
with senior managers to develop and facilitate custom workshops targeted to
establish, improve, and communicate company performance measures.
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Training
Manager for the LOF Niles Injection Molding Facility start-up operation,
providing training for production, technical, and salaried personnel at the
Niles, MI facility.
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Identified
all training required for the new start-up manufacturing operation by
meeting with corporate management, Niles managers, and trainers from other
plants. Determined short and
long term training goals through needs assessments and group problem-solving
methodology.
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Managed
the design and staffing of all required training at the Niles off-site
training facility.
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Production
Supervisor for the Injection Molding Operation during the ramp-up.
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Senior
Quality Assurance Manager
- Corporate Quality Group (May 1993 to November 1996)
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QS-9000
Implementation Manager and Lead Auditor for all locations from January 1995
to December 1996. Managed all
site QS-9000 personnel, including 13 management representatives, and13
project managers in 15 locations throughout North America.
Managed and conducted all corporate quality auditing functions at
each site several times per year. |
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Achieved
a single ISO 9000/QS-9000 registration for all 15 locations in less than two
years.
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Developed
and delivered QS-9000 training classes on such topics as QS-9000 Overview,
Internal and Supplier Quality Auditing, QS-9000 Implementation, and Failure
Mode and Effects Analysis.
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Implemented
a Corporate Quality Policy Manual that was signed by the CEO, and adopted by
the Corporation.
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Interfaced
with external technical writers, purchasing, materials managers, and plant
personnel in the development of the quality system.
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Individual
plant consulting on QS-9000 implementation, management issues, and quality
concerns.
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Process
Improvement Facilitator (May 1993 to January 1995).
Responsible for the development and facilitation of process improvement
groups and workshops at all manufacturing sites.
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Developed
and delivered the core workshop, Basic
Process Improvement, using cross-functional teams to map out and
document processes, identifying waste and action plans for improvement.
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Trained
facilitators in outlying plants to run the course, replicating it throughout
the corporation as the chief tool for process improvement.
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Utilized
the Basic Process Improvement technique on processes ranging from senior
management decision-making, to administrative tasks, to manufacturing
processes.
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Tooling
Manufacturing Engineer,
OE Tooling and Development Group, (July
1990 to May 1993)
CAD/CAM
Project Manager from July 1990 to May 1993.
Responsible for the introduction of CNC programming and machining into
the manufacturing of glass tooling. Managed
a self-directed work team involving 8 CAD/CAM Programmers, 12 Tooling Designers,
and 4 Mill Operators.
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Researched,
interacted with vendors, and recommended CNC Equipment.
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Developed
standard programming techniques, and delivered CNC training to the CAD
personnel.
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Tooling
Design Engineer,
(May 1990 to September 1991)
Managed
the design and manufacture of glass bending tooling for automotive glass, from
inception through construction, and into manufacturing.
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Interacted
with suppliers, tooling manufacturers, and customers, to engineer and
produce glass tooling.
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Designed
and developed CAD graphic programs and part libraries using Intergraph CAD
workstations, resulting in increasing the efficiency of the tooling design
process.
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Participated
in a team to evaluate Coordinate Measuring Machines for corporate-wide use.
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General Motors, Cadillac Motor Car, Detroit, MI
May 1989 to September 1989
Contracted Mechanical
Design/CAD/Engineering to the GM Powertrain Group
Allied Bendix Aerospace, South Bend, IN
May 1988 to September 1988
Contracted Mechanical
Design/CAD/Engineering for aerospace fuel control systems
Technical Aid Corporation, Boston, MA
August 1985 to August 1987
Contracted Mechanical Design/CAD/Product
R&D to:
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Whirlpool
Corp.
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General
Electric Corp.
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Bath
Iron Works
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C & D Technology Corp., Winter Park, FL
December 1983 to August 1985
Mechanical Design/CAD/Product R&D to:
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Brunswick
Defense Systems
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Sperry
Defense Systems
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Westinghouse
Electric Corp., Steam Turbine Division
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Burroughs Corp., Laser Printer Division,
Orlando, FL
June 1981 to December 1983
Mechanical R&D of a high-speed mainframe laser printer
CDI Corporation, Orlando, FL
July 1979 to June 1981
Contracted Mechanical & Electrical
Design and Drafting to:
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Martin
Marietta Aerospace
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Gould-Brown-Boveri
Corp.
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Northrop
Defense Systems
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Applied
Devices Corp.
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